Frequently Asked Questions
Everything you need to know about shopping with UGG Online.
How can I ensure I am purchasing authentic UGG products?
UGG Online is an authorized retailer. Every pair of boots and accessories we sell comes with a security label and a QR code on the left shoe/boot to verify authenticity directly through our global tracking system.
What is your shipping policy and delivery timeline?
We offer standard and express shipping options. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I find the right size for my UGG boots?
Most UGG products run true to size, but sheepskin tends to stretch slightly over time. We recommend checking our detailed size guide on each product page, which includes measurements in inches and centimeters.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition, unworn, and in the original packaging. Return shipping labels are provided for all domestic orders.
How should I clean and maintain my sheepskin products?
To maintain the quality of your UGGs, we recommend using the UGG Care Kit. Avoid direct heat and never put sheepskin products in the washing machine, as this can damage the suede and wool.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.